Plenty of vendors say they “support” you. But when something breaks, when onboarding gets bumpy, or when you just need someone who gets it—you’re met with silence, scripts, or a support queue that feels like a black hole.
That’s not how we do things at RingLogix.
Behind every phone number, every port, every PBX build, there’s a real person who knows your name, your goals, and how to actually help. This blog pulls back the curtain and introduces you to the people who make the RingLogix partner experience what it is—personal, responsive, and straight-up unmatched.
Meet the real humans behind your day-to-day support
Learn which team handles what—and how to reach them
See how RingLogix’s support model is built for MSPs, not end-users
Real quotes from the team show just how much they care about your success
At RingLogix, we don’t treat support like a formality—it’s a relationship. And we’ve built our team around that belief.
“Our philosophy is that hand-in-hand with the client, we don’t just solve problems—we build better experiences,” said Alejandro Hernandez, Technical Support Manager.
Alejandro isn’t just managing a queue. He’s leading a team that’s worked across technical support and engineering, with deep experience in the platforms you use every day.
These are your go-to guides during onboarding and beyond. They teach you how to use RingOS, help with PBX builds, answer questions that make you pause mid-ticket, and basically prevent headaches before they start.
Mariel Aquino, Onboarding Specialist: “I’ve climbed the highest peak in the Philippines solo,” she said. “That’s how I recharge.”
Kat Villabana, Billing + Onboarding: A licensed pilot and triathlete who’s also your ace in RingOS billing logic.
Jaime Norris, Partner Solutions Manager: “We’re the ‘how’ team—we teach you how to do things right the first time.”
Taylor’s done it all—from building out LNP and billing from scratch to refining processes MSPs rely on every day.
“The biggest challenge in billing is reverse engineering what went wrong when no one knows how they got there,” she explained. “But we do the work—we replicate it, trace it, and fix it.”
She’s also a comic-book collector, Marvel nerd, and co-ed soccer powerhouse. Nerd by day, MSP superhero by night.
His Tier 3 roots and engineering experience give him the edge when the problems get weird.
“Every MSP can be a great technician with the right support,” he said. “And that’s what we deliver—every day.”
She’s your go-to for 10DLC compliance and process help.
“10DLC is homework—but we give partners a human touch,” said Christina. “You don’t have to go it alone. Book a call, vent, and we’ll show you the tricks to getting it approved.”
She’s also a Muay Thai martial artist and Magic: The Gathering enthusiast. Just don’t challenge her unless you’re ready to lose.
Support at RingLogix isn’t a single department—it’s a full ecosystem built to make sure MSPs win. Whether you need hands-on help building your first PBX, troubleshooting a complex port, or just need someone to help figure out what broke, we’re already in your corner.
We’ve got resources, we’ve got training, and most importantly—we’ve got your back.
“We’re not here to hold your hand forever,” said Jaime. “We’re here to teach you how to own it—so you can grow on your terms.”
You’ve seen the names. Now you’ve seen the faces. And if you’ve ever wondered what it’s like to work with a VoIP provider who actually picks up the phone, solves your problems, and knows your name—that’s RingLogix.
Our team is here to help you launch faster, grow smarter, and stay in control of your customer experience from day one.
Watch the full video here: https://youtu.be/Xy1wDDSPizM?si=TrRnJ1BOVlIaGTOl