At RingLogix, we're all about helping you move faster, sell smarter, and deliver real value your customers can feel. That’s why we teamed up with TeamMate Technology — and now, there’s even more to get excited about.
If you missed the live webinar with Kristen Alvarado from TeamMate (don’t worry, we’ve got you), here’s your quick, recap. Four new (or newly polished) TeamMate solutions are live, and they're designed to make Microsoft Teams a revenue-generating machine for MSPs.
Here’s what’s fresh — and why it matters.
SMS Connector – Text straight from Teams and open a brand-new revenue lane.
Teams Call Recorder – Lock down compliance and quality with effortless call recording.
Teams Chat Connector – Bring external chats into Teams to keep every convo in one place.
Operator Connect Express – Spin up phone numbers in minutes and bill with zero drama.
Forget switching between apps. The SMS Connector lets your customers send, receive, and manage SMS messages natively inside Teams — all through a custom-branded app (your brand, not RingLogix’s).
✅ No special Microsoft licensing required
✅ Fully integrated into the Teams workflow
✅ Custom-branded under your name
✅ Billable to customers as a new monthly service
Why it matters: It’s simple, sticky, and gives you an easy upsell opportunity that feels natural to every Teams user.
As Jaime Norris put it during the webinar: “You’re putting your own branded app inside Teams. It’s yours, not RingLogix’s—and your customers never have to leave their Teams workflow to text.”
Recording calls used to be complicated. Not anymore. Teams Call Recorder captures all voice activity inside Teams — whether it's PSTN calls, Teams-to-Teams chats, or meetings.
✅ Works for any Teams voice user with existing integration
✅ Easy admin control with start/stop permissions
✅ Recordings stored securely via Azure or SharePoint
✅ Admins can manage access centrally
Why it matters: Whether it’s for compliance, training, or customer service QA, you can now offer call recording as a fast, scalable add-on.
Kristen Alvarado summed it up: “It’s that fast. Record, store, download—all from one easy dashboard.”
Say goodbye to siloed messaging. The Teams Chat Connector lets Teams users federate chats with users on Slack (and soon, Webex, Zoom, and WhatsApp too).
✅ Chat directly between Teams and Slack users
✅ No need for guest accounts or multiple licenses
✅ Supports rich text, file sharing, and emojis
✅ Centralized control for security and branding
Why it matters: Customers tired of flipping between apps will love this. Plus, it keeps communication secure, centralized, and easier to manage.
“It’s a game-changer for organizations juggling multiple platforms,” Jaime noted. “Now your customers can pull external chats right into Teams, securely and simply.”
Need a faster, easier way to get phone numbers live in Teams? Meet Operator Connect Express.
✅ Provision DIDs via simple CSV upload
✅ No global admin access required
✅ No extra setup fees or complexity
✅ Fully manageable through the TeamMate portal
Why it matters: It’s a new lane for you to sell voice without the usual provisioning headaches—and a faster way for your customers to get dial pads activated inside Teams.
“It saves your customer’s global admin from needing to touch anything,” Kristen explained. “You control it all from the portal—easy, fast, no drama.”
These new TeamMate solutions are available now for RingLogix partners. Whether you want to start offering SMS inside Teams, add call recording to your portfolio, or make Teams chat and voice even stickier for your customers, we’ve got your back.
👉 Need access to the TeamMate portal? Submit a ticket to Partner Success or reach out directly to your PGM.
👉 Want the walkthroughs? Check out the webinar replay here and grab the resources inside RingLogix University.
Let's make Teams more profitable for your business—starting today. 🚀