The Unified Communications (UC) Product of the Year Award recognizes winning AI voice solutions that demonstrate the exceptional ability to improve business communications. RingLogix's white-label AI voice platform, Agent Studio (launched as FlowbotAI), took home the award for helping organizations of every size communicate better, collaborate faster, engage customers more effectively, and operate with less friction.
TMC (Technology Marketing Corporation) selected RingLogix’s AI voice agent platform for this honor, which is the third of four awards Agent Studio has earned in 2026: the MSP Today Product of the Year; Voice AI Technology Excellence Award; and AI Agent Technology Product of the Year Award.
For MSPs, when you offer AI voice through white-label Agent Studio, you are bringing your customers an award-winning platform under your own brand. The third-party recognition Agent Studio has gained through this award gives you one more proof point in the sales conversation. And it gives your customers one more reason to trust your recommendation.
"Here's the thing about awards in this category: a lot of products can check the boxes in a demo. The TMC judges recognized Agent Studio for checking the boxes in production. Improving communications and engagement at scale means solving the hard problems first: latency, PBX integration, knowledge accuracy. We solved those at the architecture level. Audio goes directly to the model. The agent is a native user in the phone system. That's why Agent Studio works for organizations of any size, and that's what this award reflects. We didn't build for the demo. We built for the real-time call queue." -- Albert Diaz, CEO, RingLogix
"This award validates what our partners are already seeing in the field. The criteria here, customer engagement, productivity, operational efficiency, those are the exact outcomes MSPs get asked to deliver every day. White-label Agent Studio lets them deliver those outcomes under their own brand, at 70 percent plus margins, on a platform an industry panel just named best in class. When you see this through the lens of the partner, that recognition becomes a sales asset. It makes the MSP more valuable to their customers, and that has always been the point." -- Wayne Lent, VP of Partner Operations, RingLogix
Plenty of AI voice products demo well. Far fewer survive contact with a real phone system and real customer. Agent Studio was engineered for that reality, and it shows in the architecture:
Native UCaaS integration. Agent Studio agents live inside the PBX as native users. No bolt-on middleware, no Twilio number trap, no awkward handoffs between systems. The agent transfers calls, reads presence, and behaves like part of the phone system because it is part of the phone system.
Multimodal AI architecture. Audio goes directly to the language model with no transcription step in the middle. Combined with a dedicated GPU per call slot and multi-layer voice activity detection sampling at 32 milliseconds, conversations feel natural instead of laggy. If you have ever sat through a half-second pause waiting for a bot to respond, you know exactly why this matters.
A knowledge system that actually knows things. Agent Studio’s RAG knowledge system pulls from organized collections in a vector database, so agents answer from your customer's real business information. We broke down how this works in RAG Explained.
Integrations partners actually use. Native connections to HubSpot, Zendesk, Calendly, Autotask, and Halo, plus workflow integrations through Zapier, Make.com, and n8n. Agent Studio also plays nicely with NetSapiens, 3CX, and PortaOne environments.
For a deeper look at the platform, read RingLogix Agent Studio for Service Providers.
Your customers want AI voice. Bring them an award-winning platform where you own the margin. Let's walk through it. Request a demo