If you're an MSP, you’ve probably seen it before: a flashy platform demo, a quick onboarding call, and then... silence. You're left holding the bag when the first customer install doesn’t go as planned.
That’s not how we do things at RingLogix.
When you partner with us, you’re not just getting a white-label UC platform. You’re getting a real relationship — with real people — who show up before, during, and after the sale. From onboarding to install day to scaling your ops, our job is to make sure you’re not just selling dial tone. You’re building a business that grows.
Faster time to revenue: You get live onboarding, real-time support, and hands-on training from experts who’ve been there.
Specialized launch support: With programs like Go Live Assist, PBX Build & Review, and LNP Ready-Set-Go, your installs run smoother.
Sales enablement that works: From GTM strategy to demo best practices, we train your team on how to win more deals.
You’re never alone: Every partner has access to a deep bench of RingLogix experts — people who care about your success.
“We don’t do fire-and-forget,” said Jaime Norris, Partner Solutions Manager at RingLogix. “We train you, launch with you, and support you all the way through.”
That means:
Day 1–3 onboarding sessions to get you quoting, billing, and deploying fast
White-glove PBX reviews to validate your builds before you go live
Install-day support when it matters most
And if something goes sideways? You’ll have real names, real phone numbers, and real people to call.
“If you ever get stuck, just book time with Muriel or Kat. They know the platform inside and out — and they’re not going to bounce you around a call queue,” said Jaime.
Let’s be honest — the first install is always the most nerve-wracking.
That’s why programs like Go Live Assist and PBX Build & Review exist. You can hop on Zoom with a RingLogix expert who’ll walk you through the entire process. They’ll help you troubleshoot, validate, and deploy without surprises.
You also get LNP Ready-Set-Go support — where our team pre-checks your porting requests, flags potential rejections, and walks you through every step.
“The most common reason for porting rejections is numbers with mixed underlying carriers,” said Taylor Lobo, Director of Billing & Provisioning. “We help you catch that upfront, so you’re not scrambling on install day.”
We know UC isn’t just about provisioning phones. You’ve got to sell it, support it, and package it in a way that your customers understand.
That’s why we offer live and on-demand trainings designed specifically for MSPs:
Implementation Best Practices: Real frameworks and checklists to keep installs clean.
Demo Best Practices: How to run a customer demo that closes deals.
GTM Strategy: Messaging, email campaigns, and plug-and-play content.
Sales Coaching: Bring your team — we’ll help you refine your pitch.
“We’ll even jump on with your sales team,” said Jaime. “If you’re not sure how to position it or what to say on a call, we’ll walk you through it.”
RingLogix doesn’t just give you a portal and send you on your way. We give you a playbook, a support team, and programs built to help you win.
The people on our team aren’t ticket robots. They’re engineers, coaches, and guides — and they’re all here to help you go faster, sell smarter, and deliver a customer experience that keeps your clients close.
“Support isn’t just about fixing problems,” Jaime said. “It’s about helping partners grow their businesses — and we take that seriously.”
See it all in action in our latest partner success webinar. You’ll meet the real people behind the RingLogix partner experience — and learn how to tap into the full power of our tools, programs, and support systems.
🎥 Watch now: https://youtu.be/Xy1wDDSPizM?si=TrRnJ1BOVlIaGTOl