Dear Colleague,

It goes without saying that our friends, family and the economy, are all experiencing some difficult and stressful times right now. In the last week, I've received several emails from CEO's and marketing companies that have put together very well written unprecedented messages. Admittedly, this may not be that good. But I do want to take this moment to tell you that we’re here for you in any way we can. Customer or not.

At any moment, not just extreme times like now, an act of kindness or a good deed can help make a difference to a single person or an entire community. Following that principle, our team at RingLogix often tries to find ways to give back. Each time is unique and for a different cause, and currently we’re donating several software-based telecom services to local governments. These solutions will help enable hotline and outreach programs designed to give community members access to updated local information and other resources.

If you or your organization are in a position to help, at anytime and especially right now, and if you believe RingLogix may have the resources to help you in your project, then reach out to us. Send an email to support@ringlogix.com with information about your project and we’ll get back to you as promptly as possible.

Some important information for our Partners and other Managed Service Providers.

If you haven’t seen it already, we recently posted an article with steps on how you can help your customers start working remotely. I encourage you to read and study that article. Trust me, if your customers haven’t started asking about this yet, they will very soon. The better prepared you are, the faster you'll be able to help them mobilize when needed. It also has lots of links to relevant KB articles and another blog post on how to detect and disable SIP ALGs – which might be the biggest technical issue you’ll face as thousands of users start working from home on their less-than-ready home networks.

Currently, all RingLogix teams and systems are running 100% operational. In addition, all our vendors and carriers have implemented plans to ensure your services continue to work as expected with regular updates on any status changes.

Lastly, for the safety of our staff and their families, we have decided to implement a strict work from home policy. As a South Florida based organization, we're no strangers to natural disasters or working from home. All our staff are adequately trained, and our teams are in constant communication with multiple daily meetings. All standard support channels including ticket, email, chat and phone will remain available as normal. 

 

Our teams have been working hard helping partners remote-enable their customers and re-configuring inbound call routes. Their efforts have helped numerous customers adjust to the temporary new norm, while maintaining efficient calling operations. Should you need any assistance or training on implementing certain solutions, please contact your Success Managers Polina Sorg and Jaimie Norris to get started.

 

Thank you for taking your time to read this and I wish you the best of luck and good health. 

Sincerely,
Alberto Diaz
Founder and CEO
RingLogix, LLC