Give Customers
Efficiency & Flexibility.
Monitor productivity with real-time analytics and scheduled reporting. Real-time insights allow you to pivot when necessary to improve workflow and deliver an exceptional customer experience.
Custom display wallboards on your PC or on a TV monitor for the whole team to see. Track data sets that matter most to your team — whether it be charts, gauges, grids, notes, even IFrames. Share boards with an agent, a team, or the whole call center.
- Unlimited boards.
- Unlimited possibilities.
Easy to Use Agent & Supervisor Portals.
Empower Agents and Supervisors with their own personalized user portals.
Imagine dashboards that speak your language...That's what it's like for aagents and supervisoers with RingLogix.
At a glance, Supervisors can see how many agents are on a call, how many calls are waiting, and dynamically make changes based on current needs. Supervisors also have access to real-time insights and historical data.
Listening and whisper permissions make coaching agents a snap, with the ability to jump in and support your agent on a call as warranted.
Queue flexibility enables supervisors to strategize how to best utilize their agents. Set up queues based on availability, or take a tiered approach based on agent skill-level. SMS queueing allows your agents to support customers via text.
With RingLogix in your corner, your agents and your customers thrive.
Web Meetings
Host reliable web meetings with voice or video conferencing through the same system you use to call or chat.
Team Chat
Chat with your co-workers in real-time to get updates fast through RingLogix instant messaging.
Business SMS
Send text messages to any mobile device right from our cloud-based platform, or through the mobile app.
Web Phone
Work from anywhere using our web phone. Just open your preferred browser and connect your headset.
Mobile App
Communicate with clients and colleagues on the go. With the RingLogix mobile app, your “home office” is wherever you need it to be.
Integrations
Integrates seamlessly with the software and tools you already use.