Customer engagement isn’t what it used to be. Phone calls are giving way to social media messages, SMS, and web chat. Your customers expect to reach businesses on their terms—and if you’re not meeting them where they are, you’re losing revenue. That’s where Helios comes in.
RingLogix recently hosted a webinar featuring the Helios team to explore how their Engagement as a Service (EaaS) platform helps SMBs unify customer interactions across multiple channels—without the complexity or price tag of enterprise call center solutions. Here’s what you need to know.
The Problem: Engagement is Scattered, Revenue is Leaking
Businesses are losing control over customer interactions. As John Wigboldus, Head of Strategic Development at Helios, pointed out:
“Messaging and phone calls are moving over-the-top on social media, taking revenue away from service providers.”
Meanwhile, with everyone offering the same features, price competition is fierce. MSPs need new ways to differentiate and drive revenue. And for SMBs, the challenge is just as real:
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They think they’re omnichannel because they use multiple communication apps, but those conversations aren’t unified in a single inbox.
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Information isn’t logged into a CRM, leading to disorganized customer interactions and lost opportunities.
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Traditional call center solutions are too expensive and overkill for small business needs.
The Helios Solution: EaaS for SMBs
Helios flips the script by offering Engagement as a Service (EaaS)—a right-sized solution that brings omnichannel engagement to SMBs.
Key Features of Helios:
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Unified Inbox: Social media messages, SMS, email, voice, and video—all in one place.
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Seamless CRM Integration: Syncs with Salesforce, Zoho, and HubSpot out of the box. Custom API and webhook capabilities allow for deeper integrations.
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AI-Powered Efficiency: Autonomous AI bots, AI-assisted responses, and automated workflows streamline operations.
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Customizable Chat Widgets: Website chat integrates directly into business workflows with video, auto-invites, and AI-driven assistance.
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Simple Deployment: Easy onboarding—get up and running in hours, not days.
Why Helios is a Game-Changer for MSPs
Helios isn’t just another tool—it’s a revenue opportunity. Instead of competing on who has the best spiff, MSPs can offer customers a solution that solves a real engagement problem.
“We’re saying, why sell a call center solution if your customer isn’t running a call center?” – John Wigboldus
With Helios, MSPs can:
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Upsell beyond UCaaS with a solution that fits SMB needs.
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Add revenue streams through integrations and custom workflows.
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Increase customer stickiness by offering an essential engagement tool.
Who Needs Helios?
Helios is ideal for businesses that rely on customer interactions but don’t need a full-blown contact center. Think:
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Retail & E-Commerce – Track customer inquiries, orders, and support cases in one platform.
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Healthcare & Professional Services – Engage patients and clients across multiple touchpoints.
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Real Estate & Auto Dealerships – Automate lead capture and schedule appointments effortlessly.
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Trades & Home Services – Easily manage customer interactions on the go.
What’s Next?
Helios isn’t just another tool—it’s a smarter way for SMBs to manage customer interactions without the complexity or cost of enterprise-level contact center solutions. By consolidating calls, texts, emails, and social messaging into one easy-to-use platform, businesses can stay engaged with their customers efficiently and effectively. For MSPs, it’s an opportunity to expand service offerings, differentiate from competitors, and provide real, measurable value to clients.
Want to know if Helios is the right fit for your customers? Reach out to your Partner Growth Manager to learn more!
