Voice AI platform
The proof
RingOS · Microsoft Teams
Your customers already live in Teams. Give them real business calling inside it, on your Hosted PBX or your SIP trunks, with the Microsoft setup handled for you.
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Teams becomes a desk phone on your PBX. Each Teams user registers as their own extension.
Illustration.
Two ways to sell it
Pick the connection that matches how they work. Both put your service and your brand inside Teams.
Teams + Hosted PBX
Each Teams user registers as their own extension. Same number, same extension, every PBX feature, right in the Teams dial pad. Desk phones and the mobile app keep ringing too.
Best for customers on Hosted PBX or Contact Center who live in Teams.
Teams + SIP Trunking
Your SIP trunk connects straight to the customer's Microsoft 365 tenant. Direct Routing, session border controllers and user setup are handled for you.
Best for customers who have standardized on Teams Phone.
Teams + Hosted PBX
Most Teams add-ons fake it. Ours registers every Teams user to the PBX like any other phone, so the features come with it.
Open another app
A Teams button launches a separate softphone. Calls never really happen in Teams.
Forward to a second number
The PBX also rings a Teams number. It needs an extra number per user and loses PBX features.
A real extension in Teams
How we do it. Each Teams user registers to the PBX like any other phone.
Feels native
Their portal, one click away
An app in every customer's Teams, with one-click sign-in to the portal under your brand.
Presence that tells the truth
Teams flips to "On a call" during PBX calls, so nobody gets interrupted.
Presence pause
Stop calls ringing through to Teams during meetings or focus time.
Soft keys
Forward, do not disturb and park, one tap away in Teams.
Transfers that report back
Transfer to any Teams user, with the status sent back to the PBX.
Voicemail alerts & call cards
New voicemail lands in Teams. Call cards pull from Contacts and Calendar.
Setup
Direct Routing, session border controllers and user provisioning are automated. No PowerShell marathons, and nothing changes in the customer's Teams setup.
Connect the tenant
The customer's admin connects Microsoft 365 with minimal permissions. No passwords or tokens stored.
Link users and numbers
Users are matched to their numbers and extensions, and Direct Routing is configured automatically.
Start calling
Calls work in Teams on desktop, browser and mobile.
Better together
Good questions
Each Teams user who makes and takes calls needs a Microsoft Teams Phone license, the standard requirement for calling in Teams with your own service.
If the customer is on Hosted PBX or Contact Center, Teams + Hosted PBX keeps every PBX feature and adds Teams on top. If they've standardized on Teams Phone, Teams + SIP Trunking makes Teams the phone system over your trunk.
Yes. Numbers, rules and the rest of their setup stay as they are. With Teams + Hosted PBX, Teams simply becomes another phone for the same number and extension.
Yes, with Teams + Hosted PBX. Teams joins the desk phone, web app and mobile app as another way to take the same calls.
Yes. Agents can take queue calls in Teams with Teams + Hosted PBX.
Minimal permissions, granted by the customer's admin. Microsoft passwords and tokens are never read or stored.
No. Session border controllers are included and hosted in multiple regions.
Show them their own number, extensions and PBX features inside Teams, billed under your brand. Give us 30 minutes.
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