Meet Christina Armesto: Helping Partners Navigate Support, Provisioning, and 10DLC Compliance

Introducing Christina Armesto, RingLogix’s Client Services Manager – Provisioning. Christina’s journey at RingLogix started as a dedicated T1 Technician and grew into roles across LNP, support, management, and now provisioning leadership.

With a background in Computer Science and Psychology, Christina brings a unique mix of technical knowledge, communication skills, and people-first leadership to her role. Today, she oversees RingLogix’s Provisioning teams and helps partners navigate services that involve carrier requirements, including 10DLC compliance, number provisioning, and messaging enablement.

From educating partners to reviewing submissions, troubleshooting issues, and helping ensure registrations meet carrier requirements, Christina plays an important role in helping partners move through complex processes with more clarity and confidence.

Read on to learn more about Christina’s journey, her role, and how she helps RingLogix partners navigate 10DLC.

Bio

Hello! I'm Christina Armesto—an enthusiastic professional with a background that's a mix of teaching, team building, and leadership. My college years saw me dive into Computer Science and Psychology, a combo that's fueled my passion for understanding human behavior and enhancing communication.

RingLogix has been my career canvas, and my journey here has been nothing short of amazing. I started as a T1 Technician, grew into an LNP Specialist, and then took on management roles, eventually landing as the Client Services Manager – Provisioning. My focus is on cultivating a thriving environment for RingLogix and our partners, fostering growth and exceptional service.

From Tier 1 Support to managing teams, my journey reflects adaptability and a thirst for growth. This led me to my current role, where I channel my experience into elevating our support services, provisioning processes, 10DLC guidance, and partner relationships. Let's keep this journey of impact and growth going!

Favorite part of your job?

Being able to help and see people and parts of the company flourish.

Best advice you ever received?

If someone doesn’t understand what you’re trying to say, try saying it again with completely different words. The angles of communication are infinite.

What's a lesson you've learned from a failure that you carry with you?

From all the mistakes I’ve ever made: If you take the time to learn from your mistakes, they'll become valuable lessons that can help you grow. By turning them into opportunities for learning, you'll greatly reduce the chances of making the same mistakes again. 

Can you think of a time when stepping out of your comfort zone led to personal growth?

I’ve made a personal point to always try things that make me uncomfortable at least once. But to be specific, it would be the first time I ever voiced a concern to my superior: It was scary and possibly out of line, but had I not said anything, something worse would have happened. From here, I’ve learned better communication skills and I try to teach this to those I oversee also because we are all human I believe every voice and opinion has different degrees of value– but valuable nonetheless.

For partners who are new to 10DLC, how would you explain what it is in plain English?

10DLC is the registration process businesses must complete before sending text messages using standard 10-digit phone numbers.

It helps mobile carriers verify who is sending messages, what types of messages are being sent, and that consumers have agreed to receive them.

What role do you play in helping partners navigate the 10DLC process?

I act as both an educator and a resource.

Whether a partner is submitting their first campaign or troubleshooting a rejection, my team and I help explain requirements, review campaign details before submission, identify potential issues, and guide them through the rejection process from start to finish.

What is the biggest thing partners misunderstand about 10DLC?

Many partners assume 10DLC is simply a form that needs to be completed.

In reality, it’s a compliance process that requires the campaign details, messaging content, opt-in methods, and customer experience to align with carrier requirements.

What information should partners gather from their customers before submitting a brand or campaign?

Partners should understand what messages the customer plans to send, how consumers provide consent, and where the Privacy Policy and Terms & Conditions can be reviewed.

Having this information upfront helps avoid delays later.

Where do you usually see campaigns get delayed or rejected?

The most common issues involve missing opt-in details, inconsistent branding, incomplete campaign descriptions, missing disclosures, or sample messages that don’t match the selected use cases.

What are some simple things partners can do upfront to make the approval process smoother?

Take time to make sure customers have an online presence. This can be a dedicated website, a Google Business Profile, or even a public Facebook page.

Then, verify how consent is collected and gather supporting documentation early to ensure all campaign fields tell the same story. Consistency is one of the biggest factors in successful approvals.

Why is it important for partners to set expectations with customers before starting a 10DLC submission?

10DLC approval involves carrier review and sometimes additional revisions to websites or documentation.

Setting expectations early helps customers understand the process, timelines, and the importance of providing accurate information from the start.

How do you help partners when a campaign is rejected or needs additional information?

My team and I review the carrier feedback, explain what the rejection means in plain language, identify what changes are needed, and work with the partner to build a plan for resubmission.

We may even dispute without requiring action from a partner if we don’t agree with a rejection.

What is one 10DLC best practice you wish every partner knew?

Start with the customer’s actual messaging process—not the submission form.

If the campaign accurately reflects how the customer collects consent and communicates with consumers, the approval process is usually much smoother.

Since 10DLC rules can change, how do you stay on top of updates and help partners understand what matters?

I regularly monitor industry updates, track patterns and nuances in rejections we’ve received, and review changes from The Campaign Registry.

I then translate those updates into practical guidance, training, and documentation so partners can focus on the actions they need to take.

10DLC can sometimes change without warning. It’s only through reviewing the entire spectrum that we can obtain a clear picture of where compliance changes are going.

What resources does RingLogix provide to make 10DLC easier for partners?

We provide knowledge base articles, training sessions, campaign reviews, consultation meetings, documentation templates, and direct support throughout the registration process.

Our goal is to help partners submit compliant campaigns with confidence.

What do you want partners to feel after attending a 10DLC training or working with you on SMS registration?

Confident.

My goal is for partners to leave with a clear understanding of the requirements, know what information they need from their customers, and feel comfortable navigating future 10DLC submissions on their own.

Fun facts we can share

• Since moving to Orlando FL, I go to DisneyWorld at least 1-3 times a week. Sometimes, after a long day, going on a ride just to scream and see pretty fireworks can really lighten the load!
• I’m the oldest of 8 kids
• I taught my dog all his commands in a sign language only he knows
• I’ve been playing the ukulele for 13+ years
• I’m a work-o-holic (borderline addicted)

As we conclude this interview with Christina Armesto, RingLogix's new Client Services Manager, her journey is a testament to adaptability and ambition. From her early days as a T1 Technician to her current role, Christina's career at RingLogix has been a remarkable evolution. She exemplifies the spirit of growth and service, not to mention her focus on helping people and the company flourish. Here's to Christina, a devoted manager who prioritizes RingLogix's partners and colleagues above all else!