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RingLogix Agent Studio (launched as FlowbotAI), RingLogix’s white-label AI voice agent platform, has been named a recipient of the 2026 MSP Today Product of the Year Award, presented by MSP Today and its parent company TMC (Technology Marketing Corporation).
Built for the MSP channel, Agent Studio received this award as one of the most innovative and impactful products empowering managed service providers to better serve customers, increase recurring revenue, and drive business growth.
What This Means for Partners
"MSPs do not need another AI tool that creates more work than it saves. They need something that fits their stack, their margins, and the way they support customers. That is what we built with FlowbotAI. Partners have been telling us it lands that way since day one, and it is good to see MSP Today's editorial team reach the same conclusion." -- Albert Diaz, CEO and Founder, RingLogix
"The MSP Today recognition matters because it reflects how white-label FlowbotAI actually performs in the channel, not just how it looks in a demo. Partners are adding a premium AI voice line item, keeping 70 to 80 percent margin, under their own brand. RingLogix runs the infrastructure. The partner owns the customer relationship. That’s the model. The award confirms the model is a success." -- Wayne Landt, VP of Partner Operations and Success, RingLogix
How Agent Studio Was Evaluated
The editors of MSP Today selected Agent Studio for the 2026 MSP Today Product of the Year Award based on its innovation, functionality, market impact, channel success, and the ability to help MSPs and their clients address evolving business and technology challenges.
Earning this award reflects both RingLogix’s exceptional AI voice platform, Agent Studio, and superior channel support, which helps MSP partners successfully sell and deliver the product to their own customers.
Why Agent Studio?
The MSP market has been looking for an AI voice solution that actually fits how MSPs operate. Not a platform that requires a separate contract with a third-party AI vendor. Not a system that routes calls outside the PBX and creates a second infrastructure layer to manage. Not a product that makes the MSP a reseller of someone else’s margin.
Agent Studio was designed for the MSP channel through its integration and architecture. AI voice agents integrate as native users inside the PBX, route through the existing dial plan, and handle inbound calls, warm and cold transfers, DTMF (Dual-Tone Multi-Frequency) inputs, and outbound calling without external workarounds.
Agent Studio’s architecture reflects the same innovative thinking. Most AI voice platforms run on a pipeline: audio transcribes, the transcript goes to the model, the model generates text, that text converts back to speech. Every handoff adds latency.
But Agent Studio sends audio directly into a multimodal large language model, no transcription step. Dedicated GPU per call. 32 millisecond voice activity detection. The result is an agent that responds the way a conversation actually moves, not with the processing delay that breaks trust on a live call.
Take a deeper look at what separates production-grade AI voice from demo-grade AI voice.
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FAQs
1. What is Agent Studio?
Agent Studio is RingLogix's white-label AI voice agent platform, built for the MSP channel. It integrates as a native user inside the PBX rather than routing calls through a separate system.
2. What award did Agent Studio win in 2026?
Agent Studio was named a recipient of the 2026 MSP Today Product of the Year Award, presented by MSP Today and its parent company TMC. The award recognizes products that help MSPs increase recurring revenue and drive business growth.
3. How was Agent Studio evaluated for the MSP Today award?
MSP Today editors selected Agent Studio based on its innovation, functionality, market impact, and channel success. Evaluation also weighed how well the product helps MSPs and their clients solve real business and technology challenges.
4. How does Agent Studio integrate with a PBX?
Agent Studio's AI voice agents integrate as native users inside the PBX and route through the existing dial plan. This lets them handle inbound calls, warm and cold transfers, DTMF inputs, and outbound calling without external workarounds.
5. Why don't most AI voice agents feel natural on live calls?
Most AI voice platforms run on a multi-step pipeline: audio transcribes to text, the model generates a response, then that text converts back to speech. Every handoff in that chain adds latency that breaks the natural flow of conversation.
6. How does Agent Studio reduce latency compared to typical AI voice agents?
Agent Studio sends audio directly into a multimodal large language model, skipping the transcription step entirely. It also runs a dedicated GPU per call with 32-millisecond voice activity detection.
7. What margin can MSP partners earn selling Agent Studio?
Partners add a premium AI voice line item under their own brand and keep 70 to 80 percent margin. RingLogix runs the infrastructure while the partner owns the customer relationship.
8. Is Agent Studio white-label?
Yes. Agent Studio is deployed under the MSP partner's own brand, with RingLogix operating the underlying infrastructure behind the scenes.
9. Who founded RingLogix?
Albert Diaz is the CEO and founder of RingLogix.
