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5 VoIP Solutions Every MSP Should Offer

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Written by:

Albert Diaz

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5 VoIP Solutions Every MSP Should Offer

It’s no secret that more and more businesses are migrating to cloud services.  As a MSP, it just makes sense to add VoIP to your service offerings. If you’re smart, you’re looking into a white label platform that you can brand as your own.

But it’s also important to make sure you’re still offering the VoIP services your customers are interested in.

Here are the top VoIP solutions, why they’re popular, and why you should offer them as a white label MSP.

1. Hosted PBX

Hosted PBX is what most people think of when they think of VoIP. It’s the private telephone network that connects an organization’s internal and external communications. With a hosted solution, the phone system hardware is maintained off-site, which reduces maintenance and the amount of money required to get started.

This is a popular solution because of its unified communications capabilities. Unified communications integrates all communication channels into one cohesive system. It offers great benefits in improved collaboration and efficiency. It's a standard offering for a reason, and should always be a part of your VoIP services.

➤ Related Content: How to Convince Your Clients that VoIP Phone Systems are Reliable

2. SIP Trunking

While cloud-based Hosted PBX and call center solutions are becoming more common, the truth is some customers still prefer a dedicated IP-PBX or have a legacy phone system that they’re not ready to abandon yet. SIP trunking is like a virtual version of an analog phone line and with a lower price tag and enhanced features.

SIP trunking is compatible with all phone systems. Look for a platform that offers features like call bursting, which can act as an in-house unified communications feature.

➤ Related Content: Seamless Number Porting In A Few Simple Steps

3. Hosted Call Center

A hosted call center usually works in conjunction with a PBX system. Call center features can allow both large and small businesses to benefit from features like call queues and call analytics.

And as with the other VoIP services already discussed, the customer won’t need to invest in expensive hardware.

➤ Related Content: The Growth Of The Hosted Call Center

4. Mobile Apps

It’s a no-brainer that a cloud phone system should come with mobile apps. In today’s always-on society, mobile usage is the key to a well-rounded system. With mobile apps, customers can handle work calls on the go. They can listen to voicemails or read transcripts while away from their desk. They can easily chat with co-workers in another room, building, or city.

➤ Related Content: Tips for Selling Cloud-Based VoIP Services

5. Fax Over IP

You may not use fax anymore, but that doesn’t mean your customers don’t. Especially if they operate in the healthcare or public sector. But gone are the days of clunky old machines spitting out reams of barely legible documents. Fax has gone digital.

Fax over IP can work with legacy fax machines, but it also offers fax-to-email features. For customers who still need fax services but who also want to move to VoIP, IP fax is a great and often more secure option for sharing documents.

➤ Related Content: How MSPs Can Differentiate Themselves from Big Brands

Invest in the Right Platform For Growth

If you’re looking for a platform that offers all the services listed above, look no further than RingLogix. We offer all the solutions listed above in a white label VoIP platform purpose-built for re-sellers like MSPs. 

➤ Request A Demo Of Our White Label VoIP Platform

Don't settle for 15%-20% sales commissions. Grow your business faster with the white label platform that allows you to achieve margins up to 70% - allowing you more control of your business.

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About us: RingLogix offers a white label VoIP platform - RingOS - that enables Partners to sell, provision, invoice, and support their own branded VoIP and UC services. We make becoming a VoIP provider easy with a managed VoIP switch, instant order activations, hassle-free number porting, multiple services, and a flexible billing system.

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