It’s no secret that more and more businesses are migrating to cloud services. As a telecom reseller, it just makes sense to add VoIP to your service offerings. If you’re smart, you’re looking into a white label platform that you can brand as your own.
But it’s also important to make sure you’re offering the VoIP services your customers are interested in. Here are the top VoIP solutions and why they’re popular.
Hosted PBX is what most people think of when they think VoIP. It’s the private telephone network that connects an organization’s internal and external communications. With a hosted solution, the phone system hardware is maintained off-site, which reduces maintenance and the amount of money required to get started.
This is a popular solution because of its unified communications capabilities. Unified communications integrates all communication channels into one cohesive system. It offers great benefits in improved collaboration and efficiency.
While cloud-based Hosted PBX and Call Center solutions are becoming more common, the truth is some customers still prefer a dedicated IP-PBX or have a legacy phone system that they’re not ready to abandon yet. SIP trunking is like a virtual version of an analog phone line and with a lower price tag and enhanced features.
SIP trunking is compatible with all phone systems. Look for a platform that offers features like call bursting, which can act as an in-house unified communications feature.
Hosted Call Center
A hosted call center usually works in conjunction with a PBX system. Call center features can allow both large and small businesses to benefit from features like call queues and call analytics. And as with the other VoIP services already discussed, the customer won’t need to invest in expensive hardware.
Related: Call centers return to the U.S. – More companies get the link between customer service and profit
It’s a no-brainer that a cloud phone system should come with mobile apps. In today’s always-on society, mobile usage is the key to a well-rounded system. With mobile apps, customers can handle work calls on the go. They can listen to voicemails or read transcripts while away from their desk. They can easily chat with co-workers in another room, building, or city.
Fax Over IP
You may not use fax anymore, but that doesn’t mean your customers don’t. Especially if they operate in the healthcare or public sector. But gone are the days of clunky old machines spitting out reams of barely legible documents. Fax has gone digital.
Fax over IP can work with legacy fax machines, but it also offers fax-to-email features. For customers who still need fax services but want to move to VoIP, IP fax is a great and often more secure option for sharing documents.
Related: The fax is not yet obsolete
The Right Platform For Growth
If you’re looking for a platform that offers all the services listed above, look no further than RingLogix. We offer all the solutions listed above in a white label VoIP platform purpose-built for re-sellers like MSPs. Stop outsourcing your customers to other vendors and become the vendor and fill out the form below to get started.