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Agent Studio · Conversation Flows

Stop writing mega-prompts.
Design the conversation.

Map the call on a drag-and-drop canvas. Give every stage its own job, voice, tools and knowledge, connect them with plain-English transitions, then watch it run live before a single customer dials in.

Book a demoSee inside a stage
Northwind help desk
  1. Start
  2. Routing Agent
  3. Support Agent
  4. Billing Agent
  5. Playbook Runner
  6. End

Test Call In call

00:00

ChatToolsFlowErrors
  1. Thanks for calling Northwind IT, this is Aria. What can I help with?
  2. My laptop won't connect to the VPN.
  3. Let's fix that. Are you in the office or working from home?
  4. At home today.
  5. ✓ Ticket #4821 created · ConnectWise
  6. I've opened ticket 4821 and a tech will call you within the hour. Anything else?
  7. Nope, that's it. Thanks!

Active stageRouting Agent

Illustration of the Conversation Flows builder and a test call.

Why flows

One giant prompt is a fragile thing.

Pile every job into one prompt and every edit risks breaking something else. Give each part of the call its own stage and you can see it, test it and change it on its own.

The mega-prompt

Hard to read, hard to test and one edit away from a bad call.

The flow

Every stage has one job. Change billing without touching support.

Inside a stage

Every stage gets the full kit.

Set call-wide defaults once: the AI model, recording and how the call starts. Then tune each stage for its job. Anything you don't change, it inherits.

  • Identity & prompt

    Its own job and instructions.

  • Inherit History

    Carry context from earlier stages, or start fresh.

  • Voice, language & temperature

    Warm for the greeting, precise for billing.

  • Tools

    200+ pre-built actions, Make.com, n8n and custom tools.

  • Playbooks

    Reusable procedures it can run step by step.

  • Knowledge Base

    Only the sources that stage needs.

  • Browser Controls

    Navigate, scroll and highlight pages on the website.

  • Operating Hours & Transfers

    Schedules, Special Hours and warm or cold transfers.

Your call

One agent in stages. Or a team in one flow.

Both are true, so design it the way your customer thinks about the call.

Focused stages

One agent, a clear path.

Intake, then details, then the action. Each stage shares the call-wide defaults and adds its own prompt, so the conversation stays consistent from hello to goodbye.

Specialists in a flow

A front desk with departments.

A routing agent hands the caller to support, billing or a playbook runner, each with its own voice, tools and knowledge. Inherit History means nobody asks the caller to repeat themselves.

Want agents that reach each other directly instead of following the lines you draw? That's Voice AI Teams, coming soon.

Build, test, ship

See it work before your customer does.

01

Plain-English transitions

"If the caller needs billing help." Write the condition the way you'd say it. Transitions can pass parameters and fire webhooks too.

02

Templates to start from

Begin with a proven structure and tailor it to the customer, instead of a blank canvas.

03

Canvas notes

Group stages and label them, so the next person who opens the flow gets it in seconds.

04

Test it live

Call it from the builder. Watch the active stage light up, with Chat, Tools, Flow and Errors side by side.

05

Validate and deploy

Pre-flight checks catch missing prompts and broken paths before you redeploy.

06

Snapshots and rollback

Save versions, compare them side by side and roll back in one click.

What partners build

Every repeat call is a flow waiting to happen.

Start from the customer's process, not the canvas.

Help-desk intake

  1. 1Understand the request
  2. 2Collect details
  3. 3Open the ticket or hand off

Sales qualification

  1. 1Introduce
  2. 2Understand needs
  3. 3Agree next steps

Appointments

  1. 1Understand the service
  2. 2Check availability
  3. 3Book or reschedule

Customer support

  1. 1Clarify the issue
  2. 2Check knowledge
  3. 3Resolve or escalate

Order taking

  1. 1Take the order
  2. 2Confirm details
  3. 3Send it to the POS

Feedback

  1. 1Explain the purpose
  2. 2Ask the questions
  3. 3Close warmly

For partners

Sell the process. Build it on the canvas.

Your customers don't buy a canvas. They buy calls that get handled the way their business works. Mapping, building and tuning those flows is a service only you can sell them.

  • 01

    Discover

    Why people call, which paths differ and when a human takes over.

  • 02

    Map

    Turn the process into stages and transitions on the canvas.

  • 03

    Connect

    Knowledge, tools, playbooks and transfers, stage by stage.

  • 04

    Tune

    Test calls, Call History and snapshots keep it improving.

Good questions

Conversation Flows, straight answers.

Is this just an IVR?

No. An IVR makes callers press buttons. A conversation flow understands what they say, checks the right knowledge, takes supported actions and moves to the next stage on its own.

Why not just use one prompt?

For a simple job, one prompt is the right call. Once a call has different jobs, paths, tools or knowledge, focused stages are easier to build, test and change without breaking everything else.

Is each stage a separate agent?

Think of it either way. It's one call moving through stages that share call-wide defaults, and each stage has its own prompt, voice, tools and knowledge, so it can behave like a team of specialists wrapped in one flow.

How is this different from Voice AI Teams?

In a flow, the conversation moves from stage to stage along the transitions you draw. Voice AI Teams, coming soon, lets agents on a team reach each other directly.

Can I see what happened on a real call?

Yes. Test calls show the active stage live on the canvas, and Call History keeps the transcript, events and tool activity for every call.

Do my customers need to build these?

Not unless they want to. Most partners design and maintain the flows for their customers, which is a service you can charge for.

Map your customer's call. We'll build it live.

Bring one call your customer handles every day. In 30 minutes we'll sketch it as a flow on the canvas and show you how it runs.

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