Agent Studio · Platform features
Everything behind the voice.
One platform.
The parts that turn a voice agent into one your customers can trust: the tools it uses, where it answers, how you watch it work and what it knows.
Connectors
Your agent, wired into your customer's tools.
An agent that only talks is a nice demo. One that books, looks up and updates is a product. No Zapier, no middleware, no glue code.
- 200+ pre-built actions in the Tool Marketplace, ready to attach to an agent or a stage.
- Make.com and n8n, built in. Connect the account and your workflows become tools the agent can use.
- Custom tools for nearly any system, with custom OAuth connections for vendors that aren't in the marketplace.
In the Tool Marketplace
- ConnectWise
- Autotask
- HaloPSA
- Syncro
- Atera
- SuperOps
- HubSpot
- Salesforce
- Zoho CRM
- Freshsales
- ServiceNow
- Zendesk
- Freshdesk
- Zoho Desk
- Microsoft Teams
- Microsoft Outlook
- Microsoft Calendar
- Gmail
- Google Calendar
- Calendly
- Jobber
- Square
- Keragon
- Postmark
- CloudPBX
Plus Make.com, n8n and custom tools.
Website Embed
Put the agent on the website, too.
Same agent, new front door. Visitors click, talk and get answers without picking up a phone.
- Style the button, add one snippet to the site, done.
- Visitors talk to the agent right in the browser.
- It drives the page while it talks: navigates to the right page, scrolls and highlights what it's explaining.
Command Center
Watch every live call. Step in without stepping on it.
Voice AI you can see is voice AI you can trust. Command Center shows what's happening right now, as it happens.
Live calls and agents
See every call in progress and which agent is on it.
Real-time transcript
Follow the conversation word by word while it happens.
Whisper to the agent
Guide it mid-call with whisper-style instructions.
Inject information
Add a detail as if the caller had said it, and the agent carries on.
Call History & Analytics
Every call, on the record.
When a customer asks what happened on Tuesday's 3 PM call, you'll have the answer.
Call History
Every call with its transcript and the events along the way, so you can review exactly what was said and done.
Analytics
Trends across every call, so you can see what's working for each customer and where to tune the agent next.
Playbooks
Build the process once. Run it everywhere.
Playbooks are reusable procedures an agent follows step by step. Write the right way to handle a call once, then use it across agents, stages and customers.
Consistent
Every customer gets the same proven process, not a new improvisation.
Reusable
Attach a Playbook to an agent or to a single stage of a flow.
Faster to deliver
New customer, same job? Start from the Playbook instead of from scratch.
Knowledge Base
Answers from sources you approve.
Collections of approved sources, attached to an agent or to just the stages that need them. The agent answers from what you've given it.
Approved sources only
You decide what goes in each collection, per customer.
Right knowledge, right moment
Give each stage only the collections it needs, so billing questions get billing answers.
Voices
A voice that fits the brand.
Browse and preview voices, keep favorites close, and clone a voice with consent.
Browse and preview
Hear a voice before you choose it.
Favorites
Keep the voices you use most one click away.
Cloning, with consent
Clone a voice from a recording, with the speaker's permission.
In a conversation flow, each stage can have its own voice.
More of Agent Studio
What partners sell with it.
AI Receptionist
Answers, routes, takes messages, books and reschedules.
ExploreOutbound Calling & Campaigns
One call in seconds or a managed campaign, with Do Not Call screening.
ExploreConversation Flows
Multi-stage calls on a drag-and-drop canvas.
ExploreNetSapiens Portal
Agent Studio inside the NetSapiens Office Manager Portal.
ExploreSee it on a real call.
In 30 minutes we'll show you Agent Studio working on the calls your customers actually get.