EVP Partner
Built by a NetSapiens operator. For NetSapiens operators.
Agent Studio puts speech-native AI voice agents inside your NetSapiens platform. One UI config, no super-user credentials, and agents that register like any other user.
$100 on usBook a meeting and get $100 in usage credit to test. No commitment.
2018
Running NetSapiens since
Public since February 2019
600+
Service providers
On our network across the US
PAC
Partner Advisory Council
NetSapiens council member
v44+
Tested on NetSapiens
Version 44 and up
Operator DNA
We’re not a vendor to your ecosystem. We run on it.
RingLogix has run carrier-grade voice on NetSapiens since 2018. Today 600+ service providers sell on our network. We know what a bad call costs, because it’s our network too. So when we built voice AI, we built it like operators.
Carrier-grade by habit.
Real-time voice is the hard part, so we started there: natural turn-taking, steady pacing and transfers that hold up on real lines, not just in demos.
Inside the platform, not bolted on.
Agents provision as NetSapiens users, ride your dial plan and land in your call history. No forwarding and no side system to babysit.
Built by people who run your stack.
We sit on the NetSapiens Partner Advisory Council and run the same platform you do. When you call us, you’re talking to operators.
Speech-native
Your callers talk. Our agents listen. No transcript in between.
Most voice AI is a pipeline of text tools: transcribe the caller, send the text to a model, then turn the answer back into speech. Agent Studio hears the caller’s audio directly, right where every call starts and where turn-taking is won or lost.
Transcribe-first pipeline
A chatbot on a phone line.
- Waits for the transcript
- Mishears names and numbers
- Drops tone and urgency
- Guesses when the caller is done
Agent Studio
A voice agent that actually listens.
- Hears the caller directly
- No transcription errors to inherit
- Keeps tone, pace and pauses
- Knows a pause from a finish
Comparison: a transcribe-first pipeline passes the caller's audio through transcription, a text model and a voice, so each step adds delay and tone is lost. Agent Studio's speech-native model hears the caller's audio directly, then answers through a voice, so the agent answers sooner and keeps tone, pace and pauses.
Every agent hears the call.
Every model in Agent Studio takes the caller’s audio as input. Nothing is lost in a transcript, and nobody waits for one.
Dedicated inference, every call.
Each call gets its own GPU resources for its full length. No shared queues, so pacing stays steady for the duration of the call.
Turn-taking that feels human.
Layered voice activity detection with noise and echo cancellation tells “paused to think” from “done talking,” even on speakerphones and in busy offices.
Built for NetSapiens
Lives inside NetSapiens. Not next to it.
Add one UI config and Agent Studio appears in the Office Manager Portal for every scope that can see a tenant’s users: office manager, reseller and super user. Your team never leaves the portal.
One UI config. Zero credentials.
The embed uses the session of whoever is logged in. We never see passwords, and nothing acts on your platform without a logged-in user. No super-user credentials to hand over.
Your rules, per config.
Most operators use one config for everyone. Need variations? Add more embed configs as separate UI configs, and choose whether users can create new users and which service code they get, to match your billing.
Direct access when you want it.
The full Agent Studio login stays available for admin back-end functions, or for teams that prefer it.
Your dial plan, unchanged
Agents are just another extension.
Every agent is a NetSapiens user with an extension, so everything you already route can reach it, and it can send calls anywhere you can.
- A DIDRoute a number straight to the agent
- An extensionDial it or transfer to it like anyone
- Auto attendants"Press 3 for scheduling"
- Queue overflowCatch calls nobody picks up
- Ring groupsRing the agent alongside people
- Time framesAfter-hours, holidays, failover
AI voice agent
Front Desk
ext. 7001
A NetSapiens user and device, registered like any other.
DTMFCaller ID & nameCall history
- Warm transferWith a call summary for whoever picks up
- Cold transferStraight through, no wait
- On-netAny user, queue or department
- Off-netAny outside number
Records where you expect them.
Phone calls run through NetSapiens, so they show up in the user’s call history. Website and test calls stay in Agent Studio, ready to export for billing.
Caller ID and name, passed in.
The caller’s ID and name arrive in the SIP headers and go straight into the agent’s context.
Assistants on any user.
Attach an assistant agent to an existing user as a smarter voicemail that answers, takes details and acts.
Swap without rewiring.
Move a line between an agent and a person to A/B test, without touching your routing.
The platform
Everything it takes to build agents that work.
Single-prompt agents for the simple jobs. Playbooks for the precise parts. Conversation Flows when a call needs the full choreography.
Playbooks
Precise when it matters. Simple everywhere else.
Playbooks turn the steps that must happen in order into a script the agent follows: speak this, collect that, run a tool, route the result. Attach them to a single-prompt agent or to any stage of a flow.
- Most agents stay single-prompt. Add playbooks for the precise parts instead of building a whole flow.
- Less prompt bloat. The agent loads a playbook only when it needs it, so prompts stay short and focused.
- Deterministic where it counts. Think support decision trees, identity checks and bookings.
Conversation Flows
Stop writing mega-prompts. Design the conversation.
When a call needs the full choreography, drag focused stages onto the canvas and connect them with plain-English transitions. Each stage gets its own prompt, voice, tools, knowledge and playbooks.
- ✓Transitions that pass data and fire webhooks
- ✓Test calls with live stage highlighting
- ✓Validation before you deploy
- ✓Snapshots, compare and one-click rollback
Command Center
Every live call, in plain view.
See your whole AI workforce at a glance. Open any live call to watch the transcript as it happens, guide the agent with whisper-style instructions, or inject information as if you were the caller.
- ✓Live calls and agent status
- ✓Real-time transcripts
- ✓Call history you can search
- ✓Analytics and AI call analysis
And the rest of the toolkit
Connected, grounded and ready to sell.
Tool Marketplace
200+ pre-built actions, installed in a click.
ConnectWiseAutotaskHaloPSAHubSpotSalesforceZendeskServiceNowGoogle CalendarMicrosoft TeamsCalendly
Native n8n and Make
Connect your account and your workflows show up as tools the agent can use.
Custom tools
MCP servers, OpenAPI import, an AI tool builder, and HTTP tools with OAuth 2.0, bearer or API-key auth profiles.
Knowledge Base
Crawl websites, upload files or paste text into collections the agent searches mid-call.
Voices and cloning
A large library across languages and accents, favorites, and custom voice cloning.
Outbound campaigns
Real-time and scheduled campaigns, with customer DNC lists built in.
Website Embed
Visitors talk to the agent in the browser, and browser controls let it navigate, scroll and highlight the page.
Analytics and AI call analysis
Overview, tools, stages and diagnostics, plus AI analysis of every call.
Call history and recording
Search transcripts across phone, website and test calls. Export records for billing.
Test before it’s live
Make test calls from the portal and see tools, stages and errors as they happen.
Templates and cloning
Start from structured prompt templates, then clone an agent that works for the next customer.
HIPAA Verified
Agent Studio is HIPAA Verified, and we’ll sign a BAA with our partners.
On the way
- Arriving now
NetSapiens 1-Click App
SMS, presence and call control
- Coming soon
Voice AI Teams
Agents that hand calls to each other
- Coming soon
Public API
Control agents from your own tools
- Coming soon
Ambient sounds
A more natural calling experience
Built to sell
One rate. No moving parts.
Wholesale per minute, priced like the voice services you already sell. No transcription, model or speech tokens. No channel or agent fees.
Priced like voice.
One flat wholesale rate per minute. Easy to package, easy to bill and easy to explain to your customers.
Your brand on it.
The portal is brandable. Sell Agent Studio as your own service, directly or through your resellers and their customers.
Help when you want it.
Our Pro Services team co-delivers your first projects, so you launch with confidence and keep ownership.
1. Discover2. Design3. Build4. Validate5. Launch6. Hand off
FAQ
Agent Studio for NetSapiens, straight answers.
Which NetSapiens versions does it support?
Agent Studio is tested on NetSapiens v44 and up.
Do we have to share super-user credentials?
No. The embed uses the session of whoever is already logged in to the portal. We never see your credentials, and nothing can act on your platform without a logged-in user.
How do we turn it on?
Add one UI config to your platform and every user who can see a tenant’s users gets the AI Voice Agents tab. If you want variations in what different users see or can do, create more than one embed config and assign them as separate UI configs.
Who in the portal can use it?
Any user scope that can see the tenant’s users: office manager, reseller or super user. Direct login to Agent Studio is still available for admin back-end functions, or if you prefer it.
How does an agent connect to the PBX?
From the AI Voice Agents tab, pick a phone system user and device. We read its SIP details and register the agent for you. Or choose Create New User and we build a dedicated NetSapiens user and device. New-user creation and the service code new users get are both settings in your embed config.
Can our customers reach agents through normal routing?
Yes. Every agent has an extension like any other user, so you can route a DID to it, dial or transfer to it, and add it to auto attendants, queue overflow, ring groups and time frames.
Can agents transfer calls?
Yes. Agents do cold transfers and warm transfers with a call summary, to any destination on-net or off-net. They handle DTMF too.
Where do call records show up?
Phone calls run through NetSapiens, so they appear in the user’s call history like any other call. Website and test calls don’t touch NetSapiens; those records live in Agent Studio and can be exported for billing.
Can we test it before we commit?
Yes. Any NetSapiens operator gets $100 in usage credit to test, with no commitment. There’s no limited test mode: what you test is what you get. Book a meeting and we’ll set you up.
How is it priced?
One flat wholesale rate per minute. No transcription, model or speech tokens, and no channel or agent fees.
Can we put our brand on it?
Yes. The portal is brandable, so you can sell Agent Studio as your own service, directly or through your resellers.
Do you help us build the first agents?
Yes. Our Pro Services team co-delivers projects with you, from discovery and design through build, validation, launch and handoff.
See it in your portal. Then test it on us.
Book time with our team. We’ll show you Agent Studio inside a live NetSapiens portal and answer the hard questions, operator to operator.
For NetSapiens operators
$100 in usage credit to test.
No commitment, and no limits on what you test: what you test is what you get. Book a meeting and we’ll set you up.
- A live tour of the AI Voice Agents tab and Agent Studio
- An agent registered and taking calls on a real extension
- How the UI config, scopes and service codes fit your platform
- Pricing and how operators package it