This E911 Disclosure is agreed, acknowledged and accepted by you (“Customer” or “you”) in connection with your ordering and use of any RingLogix calling service. All RingLogix calling services are governed by the RingLogix Terms of Service, which can be found at https://www.ringlogix.com/business-terms-of-service (“Terms of Service”). In the event of any conflict between this E911 Disclosure and the Terms of Service, this E911 Disclosure shall control.
PLEASE READ THIS NOTICE CAREFULLY. AS A USER OF RINGLOGIX CALLING SERVICES, YOU ARE REQUIRED TO AGREE THAT YOU HAVE READ AND UNDERSTOOD THE LIMITATIONS ASSOCIATED WITH THE 911 AND E911 EMERGENCY SERVICES AVAILABLE THROUGH THE RINGLOGIX CALLING SERVICES. IF YOU DO NOT AGREE, YOU ARE NOT AUTHORIZED TO USE ANY RINGLOGIX CALLING SERVICES.
Definitions: Terms capitalized when used within this document have the following meanings:
“911 Services” means functionality that allows end users to contact emergency services by dialing the digits 911.
“Enhanced 911 Service” or “E911” means the ability to route an emergency call to the designated entity authorized to receive such calls, which in many cases is a Public Safety Answering Point (“PSAP”), serving the Customer’s registered or user-provided address and to deliver the user’s telephone number and registered address information automatically to the emergency operator answering the call.
“Basic 911 Service” means the ability to route an emergency call to the designated entity authorized to receive such calls serving the Customer’s registered or user-provided address. With basic 911, the emergency operator answering the phone will not have access to the caller’s telephone number or address information unless the caller provides such information verbally during the emergency call.
With Enhanced 911 Service (“E911”), when a caller from your registered location dials the digits 911 from any RingLogix offered calling service that is associated with a phone number and a properly registered address, the phone number and address are automatically presented to the local emergency center serving the location. Emergency operators will have access to this information regardless of whether the caller is able to verbally provide such information.
With Basic 911 Service, when a caller from your registered location dials the digits 911, the call is sent to the local emergency center serving that location. Operators answering the call will not have automatic access to the caller’s call-back telephone number or the associated registered address, even if that address has been properly registered, because with Basic 911 Service the emergency center is not equipped to receive, capture or retain the telephone number associated with the RingLogix calling service or the registered address. Accordingly, callers must be prepared to provide both call-back and address information. If the call is dropped or disconnected, or if the caller is unable to speak, the emergency operator answering the call will not be able to call the caller back or dispatch help to the caller’s address if call-back and address information has not been provided by the caller.
E911 DISCLOSURE APPLICABLE TO ALL CALLING SERVICES OFFERED BY RINGLOGIX:
The limitations detailed below are applicable to all RingLogix calling services. Customer agrees to inform all users of RingLogix’s calling services of the potential complications arising from the delivery of emergency services when dialing 911. Specifically, Customer acknowledges and agrees to inform all employees, guests and other third persons who may use RingLogix’s VoIP calling services of the limitations detailed below associated with all of RingLogix’s emergency calling capabilities.
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All of RingLogix’s Calling Services Have 911 Capabilities that are Different Than Those Offered by Traditional Providers of Local Telephone Services: Customer acknowledges and agrees that all of RingLogix’s calling services are Internet based and that the 911 calling capabilities associated with all of RingLogix’s calling services are different from those offered by traditional providers of local telephone services. YOU SHOULD MAINTAIN AN ALTERNATIVE MEANS OF CALLING EMERGENCY SERVICES.
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911 Service Will NOT Work If You Experience A Power Outage, Service Outage or any other network disruption. Outages of your electricity and problems with your connection, including network congestion, will disrupt any RingLogix calling service and you will not be able to use it for 911 emergency calling.
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911 Service Will NOT Work If Your Service Is Disconnected Or You Experience An Outage For Any Reason. If you have a service outage due to a suspension of your account due to billing issues or for any other reason, you will not be able to use any RingLogix calling services for any calls, including for emergency 911 calls.
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You May Not Be Able to Reach the Correct Emergency Services If You Have A Telephone Number That Does Not Match Your Actual Geographic Location. VoIP services are technically capable of being used in locations that are not associated with the traditional geographic area of a telephone number. These capabilities can cause 911 problems however. All 911 capabilities will only be available in the location that you have associated with the particular RingLogix assigned direct-inward-dial (“DID”) telephone number assigned to the Customer. For Basic 911 Services or E911 to be accurately routed to the appropriate emergency call center, the Customer must provide accurate DID telephone numbers as the call-back telephone number for all 911 calls and accurate address information. Additionally, if you are using the service in a location that uses a different area code than the area code in the number you are using with your VoIP service, when you dial 911 you may not be able to reach any emergency personnel. Even if you do reach emergency personnel, your call may not reach the emergency personnel near your actual physical location and the emergency personnel may not be able to transfer your call or respond to your emergency.
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You May Not Be Able To Reach the Correct Emergency Service Center If You Fail to Register A Valid Service Address. Failure to provide a correct physical address in the correct format may cause all Basic 911 Service or E911 calls to be routed to the incorrect local emergency service provider. Furthermore, use of any RingLogix calling service from a location other than the location to which such service was ordered, i.e., the “primary registered address,” may result in Basic or Enhanced 911 calls being routed to the incorrect local emergency service provider.
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You May Not Be Able to Reach the Correct Emergency Services If You Move Your Phone to a Location Different From the Address You Initially Registered. It is important that you register accurate location information every time you move the equipment associated with your RingLogix calling service. If you move your RingLogix equipment to another location without reregistering, when you dial 911, you may not be able to reach any emergency personnel. Even if you do reach emergency personnel, if you have not provided valid location information you will not be calling the emergency personnel near your actual location and this emergency personnel may not be able to transfer your call or respond to your emergency.
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You May Not Be Able to Reach the Correct Emergency Services If You Fail to Accurately Register or Reregister Your New Location Or Call 911 Within 48 Hours of Updating Your Location. It is important that you register an accurate location when you initiate your service and every time you move the equipment associated with your RingLogix VoIP calling service. When you change your location, it may take up to 48 hours for your location change to be reflected in our records. During that time, you may not be able to reach the correct emergency services center or any emergency service provider by dialing 911.
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RingLogix VoIP Calling Services Allow One Emergency Service Address to be Associated with Each Telephone Number. Customers may choose to buy calling services from RingLogix that have a telephone number but then use the calling service to allow multiple users to place and receive calls using one telephone number. Customers must use the RingLogix VoIP calling service that has a telephone number associated with it from the same location. Using a service that does not have a telephone number in a remote location will result in the wrong address information being sent in the event of placing an emergency call by dialing 911. The emergency call operator may not be able to transfer the call to appropriate emergency call operators. It is the Customer’s responsibility to input and maintain a valid registered location address for each telephone number used for outbound calling. You may view and update the e911 location address for your telephone number(s) at https://login.ringlogix.com. In the event that Customer intends to use RingLogix VoIP calling services in multiple locations, at least one telephone number will be required for each location. You acknowledge and agree to this limitation and agree that you will obtain at least one telephone number for each location associated with the RingLogix calling service.
Your use, and use by your employees, guests and other third parties, of RingLogix’s 911 Services are subject to the limitations described herein. The availability of certain features, such as transmission of a registered address or your RingLogix telephone number, depends on whether local emergency response centers support those features, and other factors outside of RingLogix’s control. RingLogix relies on qualified third parties to assist us in routing 911 calls to local emergency response centers and to the National Emergency Call Center (the “NECC”). RingLogix does not have control over local emergency response centers, the NECC, emergency responders, or other third parties. RingLogix disclaims all responsibility for the conduct of local emergency response centers, the NECC, third parties engaged by Customer to facilitate address updates, and all other third parties involved in the provision of emergency response services. To the extent permitted by applicable Law, you hereby release, discharge, and hold harmless RingLogix from and against any and all liability relating to or arising from any acts or omissions of such third parties or other third parties involved in the handling of or response to any emergency or 911 call.
Customer indemnifies and holds harmless RingLogix, and any third-party provider(s) from any and all third-party claims, losses, damages, fines, or penalties arising out of: (i) Customer or its representative’s provision to RingLogix of incorrect information, including physical addresses, or failure to update a registered address; (ii) Customer’s failure to properly notify any person who may place calls using the Services of the 911 limitations; or (iii) the absence, failure, or outage of emergency service dialing using the Services for any reason; and (iv) the inability of any user to be able to dial 911 or access emergency service personnel for any reason.
RINGLOGIX UNDERSTANDS THAT YOU HAVE READ AND UNDERSTAND THE LIMITATIONS ASSOCIATED WITH THE 911 AND E-911 EMERGENCY SERVICES AVAILABLE THROUGH THE RINGLOGIX CALLING SERVICES.
Any obligations that may be imposed by federal and state law on operators of private branch exchange or multiline telephone systems are obligations imposed on you, the Customer, and not on RingLogix.