MSP Resources
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White papers, playbooks, guides, templates and data sheets for MSPs, IT providers and VoIP resellers who sell under their own brand. No forms, no catch.
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20 resources
White paper· Agent Studio
How MSPs Can Succeed with Voice AI Agents
A practical MSP guide to voice AI agents: the use cases customers pay for, prompting, knowledge (RAG), choosing a platform and deploying your first agent.
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White paper· Agent Studio
Turning Support Calls Into Tickets With Agent Studio
How MSPs use Agent Studio to answer support calls, run tier-1 intake and write a structured ticket into their help desk before the call ends.
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Data sheet· Agent Studio
Agent Studio Tech Sheet
Agent Studio on paper: speech-native AI voice agents inside the phone system, running conversations and workflows, and a new recurring service for MSPs.
DownloadPDF · 449 KB
Testimonials
Customer Testimonials
Partners who moved to white label with RingLogix, in their own words: better margins, more revenue from existing customers, and owning the relationship.
DownloadPDF · 322 KB
Industry brief· Agent Studio
Voice AI Guide to Faster, Happier Clients
Why MSPs don't have to choose between speed and service: how voice AI lets a service desk respond faster without lowering the quality clients notice.
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Video
From 17% Commission to $35K MRR: John's Growth with RingLogix
Teledata founder John Lettieri traded agent commissions for his own white-label VoIP business with RingLogix, and grew it across 39 states.
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White paper· RingOS
The MSP's Guide to Maximizing Profit Margins
Low commissions and agency models quietly cap MSP earnings. What hurts your margins, the strategies that raise them, and why white-label VoIP pays more.
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eBook/Playbook
How MSPs Can Succeed in the Healthcare Vertical
A playbook for selling VoIP and UCaaS to healthcare: the best-fit practices, the decision-makers, and the value that resonates where communication matters.
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Guide
Essential Questions for MSPs to Uncover Customer Needs
The questions to ask before pitching VoIP or UCaaS, from timeline and budget to integration needs, so you propose what the customer actually needs.
DownloadPDF · 1.5 MB
Video· RingOS
Meet RingOS, the Growth Platform for MSPs
Reselling UCaaS for commission is a dead end. See how RingOS gives MSPs a branded platform to own the customer and grow on their own terms.
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Template
Customer Thank You Note
A customizable thank-you note template for MSP clients, because the relationship doesn't end at the sale. Appreciation protects revenue you've already won.
DownloadPDF · 52 KB
One-pager
MSP Service Staffing Demand Assessment
Six signals that tell you when to add staff: ticket volume, response times, SLA performance, customer feedback, employee input and growth plans.
DownloadPDF · 1.2 MB
One-pager
Proactive Communication Strategies for MSPs
Four ways to get ahead of client problems: anticipate concerns, give clear project updates, share industry trends and understand needs before issues hit.
DownloadPDF · 54 KB
Template
Social Media Response Template
Three plug-and-play templates for replying on social media: engaging with posts, recovering from a negative review, and sharing thought leadership.
DownloadPDF · 22 KB
Data sheet· RingOS
RingOS Data Sheet
RingOS on one page: the white-label platform to quote, activate, bill and support every service you sell, from quote to cash in 90 seconds or less.
DownloadPDF · 1.6 MB
Guide
UCconnect How-To
Step-by-step setup for UCconnect, the click-to-call Chrome extension that works with over a dozen CRMs, including Salesforce, ConnectWise and Freshdesk.
DownloadPDF · 1.9 MB
Guide
IT Checklist
A 10-point holiday IT checklist from RingLogix's Director of Engineering: backups, phone routing, on-call coverage and SLAs, so your MSP can unplug.
DownloadPDF · 539 KB
Guide
18 HIPAA Identifiers
A quick-reference sheet of the 18 identifiers that make information protected health information. Essential context for MSPs with healthcare clients.
DownloadPDF · 446 KB
Guide
HIPAA for MSPs
What MSPs with healthcare clients need to know about HIPAA: your duties as a business associate, the 18 identifiers, a self-check and why it pays.
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Guide
HIPAA Compliancy Group Flyer
A two-page overview of Compliancy Group's HIPAA compliance program for MSPs: getting compliant yourself, and offering compliance to healthcare clients.
DownloadPDF · 1.0 MB
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