Join Jamie Norris (Manager of Onboarding & Growth), Support Manager Alejandro Hernandez, and Technician Eric Bruce for an in-depth Advanced Troubleshooting session designed to help RingLogix partners resolve issues faster and understand what’s happening behind the scenes.
In this session, we cover
- How inbound and outbound calls traverse the network — and why it matters when submitting tickets
- Device troubleshooting: auto-provisioning vs. manual provisioning, SRV records, and why they’re critical to uptime
- Real-world SIP log examples: how to tell the difference between a network issue and a platform issue
- Live SIP trace walkthrough — reading call direction, codecs, response codes, and common errors
- Call queue best practices: why Do Not Disturb and in-device forwarding can break your queue
- Tips on firmware updates, mass device deployments, and IP block awareness
Whether you’re a seasoned RingLogix partner or just getting started, this session gives you the tools to troubleshoot smarter and work more efficiently.
