Every MSP knows that the difference between a quick fix and a long ticket often comes down to how well you can pinpoint the real issue.
In this session, Jaime Norris, Alejandro Hernandez, and Eric Bruce will walk you through the tools and techniques that take your troubleshooting from reactive to proactive. From identifying and defining SIP log components to validating device setups and performing live network testing, you’ll learn how to diagnose problems faster and with confidence.
What You’ll Learn
- Device-Level Diagnostics – How to verify configuration, connectivity, and firmware to rule out hardware causes early.
- SIP Log Analysis – Identify and define the key components of SIP logs to better interpret system behavior and call flow.
- Network Testing Essentials – What to check, how to measure performance, and which tests reveal the most common voice quality issues.
- Real-World Scenarios – Tips and examples from actual partner cases to help you apply what you learn.
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